Co-creation in Healthcare Service Development - A Diary-based approach

...................................................................... iii Samskapande i utvecklingen av vårdens tjänster – en dagboksbaserad ansats .................................................. v Listen ........................................................................... vii Preface ........................................................................ viii Appended Articles .......................................................... x List of Tables and Figures ............................................. xi Table of Contents ......................................................... xii 1 Introduction .............................................................. 1 1.1 The Patient as a Resource ............................................. 1 1.2 The Patient in Healthcare Quality Development ......... 2 1.3 Co-creation with Patients through Diaries .................. 4 1.4 Aim and Research Questions ...................................... 4 1.5 Reader’s Guide ........................................................... 5 2 Theoretical Framework ............................................. 7 2.1 The Service Perspective and Value Co-creation ........... 7 2.2 Service Development and Co-creation for Others ...... 11 2.2.1 Latent Needs ........................................................................ 13 2.2.2 Sticky Information and the Lead User Method .................. 14 2.2.3 The Problems of Expertise ................................................... 15 2.3 Patient Co-creation in Healthcare ............................. 15 2.4 Diary-Based Methods ................................................ 16 3 Method .................................................................... 18 3.1 An Action Research Strategy ...................................... 18 3.2 Research Design ....................................................... 20 3.3 Application of the Developed Model for Patient Co-creation – Three Cases ................................................. 21 3.4 Data Collection and Analysis .................................... 23